Refund Policy

1. Return Period
You have 14 days from the date you receive the product to request a return.

2. Reporting Damaged Products
If your product arrives damaged due to delivery, you must report the damage within 24 hours of receiving the product.

3. Usage Requirements
Products must be used in accordance with the instructions provided on the product packaging.

4. How to Request a Return
To request a return, please email us at info@myvitagen.com with evidence of the issue. This can include photographs or other documentation showing the damage or issue with the product.

5. Return Costs and Refunds
If it is determined that the issue was not caused by the customer, we will cover all return costs and issue a full refund immediately after verification.

6. Contact Information
For any questions or to initiate a return, please contact us at info@myvitagen.com.